Effective From: Date of Publication
1. Introduction
At Almala Allamea, we are committed to protecting the privacy of your personal data and respecting your trust. This policy explains how we collect, use, and protect your personal information in accordance with the Qatari Personal Data Privacy Protection Law No. (13) of 2016.
2. The Data We Collect
2.1 Personal Information
- Full name
- Mobile phone number
- Email address
- Service address (home, office, etc.)
- Identity details for verification (when needed)
2.2 Booking and Service Information
- Details of the requested services
- Dates and times of the service
- Special preferences and instructions
- Service ratings and feedback
2.3 Payment Information
Important Note: We do not store credit card information. All financial transactions are processed through secure and certified payment gateways.
2.4 Technical Data
- Your IP address
- Browser type and operating system
- Cookies
- Pages visited on the website
3. How We Use Your Data
3.1 Primary Purposes
- To complete and manage your bookings
- To provide the requested services with the highest quality
- To communicate with you regarding the service
- To send invoices and booking confirmations
- To provide technical support and customer service
3.2 Improvement and Development
- To analyze and improve the quality of our services
- To better understand customer needs
- To develop new services and packages
- To enhance the user experience on the website
3.3 Marketing and Offers (With Your Consent)
- To send you special offers tailored to your needs
- Invitations to company events and functions
- Useful tips and articles on cleaning and hospitality
- You can easily unsubscribe at any time
4. Data Sharing
4.1 Our Basic Policy
We do not sell, rent, or trade your personal data with any third party.
4.2 Limited and Necessary Sharing
We share data only in the following cases:
- Certified Payment Gateways: To securely complete financial transactions
- Service Partners: Specialized suppliers (such as SMS services)
- Legal Requirements: When requested by competent authorities in Qatar
- Protection of Rights: When necessary to protect the Company’s rights or the safety of others
5. Data Security and Protection
5.1 Technical Measures
- SSL Encryption: All data transmitted through our website is encrypted
- Secure Servers: Data is stored on protected and monitored servers
- Advanced Firewalls: To prevent unauthorized access
- Regular Backups: To ensure your data is not lost
5.2 Administrative Measures
- Limited access to authorized employees only
- Regular training for the team on information security
- Periodic review of security systems
- Confidentiality agreements with all employees
6. Your Legal Rights
Under Qatari law, you have the right to:
- Access: Request a copy of your data we hold
- Correction: Amend any incorrect information
- Deletion: Request the deletion of your data (subject to legal requirements)
- Restriction: Restrict the processing of your data under certain circumstances
- Portability: Obtain your data in a readable format
- Objection: Object to the processing of your data for marketing purposes
How to Exercise Your Rights:
You can exercise any of these rights by contacting us through:
- Email: privacy@almula-allamiaa.qa
- Phone: +974 XXXX XXXX
- Online Form: Available on the “Contact Us” page
7. Cookies
7.1 What are Cookies?
They are small text files saved on your device to improve your website experience and remember your preferences.
7.2 Types of Cookies We Use:
- Necessary: To ensure the website functions correctly
- Functional: To remember your preferences (like language)
- Analytical: To understand how the website is used and improve it
- Marketing: To display ads relevant to your interests
7.3 Controlling Cookies:
You can control these files through your browser settings, but please note that deleting them may affect the website’s functionality.
8. Data Retention
- Account Data: For the duration of your active customer status
- Service Records: 3 years from the last service (for warranty and support purposes)
- Financial Records: In accordance with Qatari legal requirements
- Marketing Data: Until you request its removal or unsubscribe
9. Data Transfer Outside of Qatar
In limited cases, we may need to transfer your data outside of Qatar to trusted technical service providers. In such cases, we ensure that adequate legal safeguards are in place to protect your data.
10. Updates to This Policy
We review and update this policy regularly. You will be notified of any material changes through:
- A prominent notice on our website
- An email to all registered customers
- A text message for very important changes
11. Children and Minors
Our services are intended for adults. We do not knowingly collect personal data from children under 18 without the consent of their parents or legal guardians.
12. Contact Us
For any inquiries or requests related to privacy:
Data Protection Officer: Privacy Department – Almala Allamea
Email: info@almula-allamiaa.qa
Phone: 51208023
Address: Doha, Qatar, Mirqab Mall
Business Hours: Saturday – Thursday, 8:00 AM – 6:00 PM
Right to Complain
If you are not satisfied with how we handle your data, you have the right to file a complaint with:
Communications and Information Technology Regulatory Authority (ictQATAR)
as the competent authority for data protection in the State of Qatar