1. Introduction

Welcome to the Almala Allamea for Cleaning and Hospitality website. By using our website or booking any of our services, you agree to be bound by these Terms and Conditions. Please read these terms carefully before using our services.

2. Definitions

• “Company” or “We”: Almala Allamea for Cleaning and Hospitality, a company registered in the State of Qatar.
• “Client” or “You”: The natural or legal person who books or uses our services.
• “Services”: All cleaning and hospitality services provided by the Company.
• “Website”: The Company’s official website.

3. Terms of Use

3.1 Eligibility

• Users must be 18 years of age or older.
• The website must be used for lawful purposes only.
• Users are prohibited from using the website for any illegal activities.

3.2 Responsibilities

• Providing accurate and up-to-date information when booking.
• Maintaining the confidentiality of your personal account details.
• Refraining from misusing or attempting to hack the website.

4. Booking and Payment

4.2 Booking Confirmation

• A booking confirmation will be sent via email or text message.
• The Company reserves the right to request a pre-service inspection for some specialized services.
• Some services may require an advance deposit.

5. Cancellation and Rescheduling Policy

5.2 Late Cancellation

• 12-24 hours before: 50% of the service fee will be charged.
• 4-12 hours before: 75% of the service fee will be charged.
• Less than 4 hours before or no-show: 100% of the service fee will be charged.

5.3 Rescheduling

• You can reschedule your appointment for free up to 12 hours before the original time.
• Late rescheduling may incur additional fees.

6. Client Responsibilities

• Providing safe access to the service location at the scheduled time.
• Securing valuable and fragile belongings before the team’s arrival.
• Informing the team of any special instructions or required precautions.
• Providing the necessary electricity and water sources for the service.
• Ensuring a safe working environment for the Company’s team.

7. Limitation of Liability

7.2 Exclusions

• Damage resulting from pre-existing wear and tear or manufacturing defects.
• Damage caused by circumstances beyond our control (natural disasters, service outages).
• Damage caused by following incorrect client instructions.
• Damage to unsecured or fragile belongings.

8. Intellectual Property

All content on our website, including text, images, logos, and designs, is the exclusive property of Almala Allamea and is protected by the intellectual property laws of the State of Qatar. It may not be used or copied without prior written permission.

9. Governing Law and Dispute Resolution

• These terms are governed by the laws of the State of Qatar.
• Any dispute arising from these terms is subject to the jurisdiction of the Qatari courts.
• We will seek to resolve disputes amicably before resorting to legal action.

10. Modification of Terms

We reserve the right to modify these terms at any time. Clients will be notified of any significant changes via the website or email.